I work for a non-profit and Adobe very graciously extended a non-profit plan for Adobe InDesign. Thank you, Adobe! Recently, they were billing us for a second plan at the higher, for-profit rate. I contested that and it has stopped. Unfortunately, now we are still paying the non-profit rate (yay!), but I am locked out of InDesign. I tried to get help through the Admin Console, but I am locked out of that too, so I can't talk with Accounts and address this issue. I really love using InDesign, but I can't go from double-paying to locked out. Because I work for a non-profit, we have to watch all our pennies, so even saving that small amount matters. Anyone have any suggestions how to fix this conundrum? Can someone from Adobe get in touch with me?
Thank you! That was very helpful. I was able to get on the phone with someone who could sort out the issue for me. Is there a chance that could be given as an option on the little window where it wouldn't let me have AdminConsole privileges? Would have saved me a whole ton of time. Anyway, thanks!