paid for student version of creative cloud but no acces to apps

Report · Mar 25, 2024

hello,

im a student and i renewed my subscription to adobe creative cloud. i ordered it via surfspot and chose for the student grafisch lycea package. ive done this for 5 years now and each time there was an issue but it eventually got resolved. This time ive paid again for my subscription, the money has been written off and ive followed the instructions given to me by email. But this time i cant acces my apps, ive logged in on my account and it still says i have no acces to the apps and that i need to pay or start a trial.

ive tried logging in and out multiple times, restarting my computer. nothing works and i cant find my specific problem online. When i go to my adobe account and look at subscriptions it says i dont have any paid subscriptions right now.

if anyone knows how i can resolve this, please respond to this post.

Report · Mar 25, 2024

check your account, https://account.adobe.com

if that shows no active subscription, contact your vendor, surfspot.

if thta shows an active subscription,

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

Report · Mar 25, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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