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Paiement double

Community Beginner ,
Nov 25, 2023 Nov 25, 2023

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Le 17/10, je recois l'exoneration fiscale d'Adobe pour un abonnement à tarif reduit d'un montant de 28,99€ par mois.

Cette exoneration couvre la periode du 16/10 au 15/11.

Toujours le 17/10, suite à un gros disfonctionnement d'Acrobar sur Mac, le support me renouvelle mon abonnement à une reduction pour 39,99€ (Tour Creative Cloud 100Go).

Pour l'activer je regle les 39,99€.

Quand je signale au service client que j'ai dejà reglé le mois en cours, il me disent que le reglement que j'ai fait est pour la periode ecoulée et non la periode à venir. C'est totalement FAUX, les fatures en attestent!!

 

J'ai donc reglé 2 abonnements pour la durée d'un mois alors que je n'ai qu'un compte.

Je cherche à etre remboursée d'un des 2 mais sans aucun succès.

Dois-je faire rejeter mes paiements pour etre entendue?????

 

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Account management , Billing

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correct answers 1 Correct answer

Community Expert , Nov 25, 2023 Nov 25, 2023

we have no way to view your account and no way to intervene between adobe support and you. ie, adobe support is the only way to get help from adobe.

 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or

...

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Community Expert ,
Nov 25, 2023 Nov 25, 2023

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we have no way to view your account and no way to intervene between adobe support and you. ie, adobe support is the only way to get help from adobe.

 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Beginner ,
Nov 27, 2023 Nov 27, 2023

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Un agent à reglé le problème

 

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Community Expert ,
Nov 27, 2023 Nov 27, 2023

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excellent, and thank you for the follow-up!

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Community Beginner ,
Nov 27, 2023 Nov 27, 2023

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Je vous en prie, c'est normal afin d'aider tout le monde 🙂

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Community Expert ,
Nov 27, 2023 Nov 27, 2023

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with payment problems/disputes, yes.  those can't be handled on the forums and they can't be handled on the user's end.

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Community Beginner ,
Nov 27, 2023 Nov 27, 2023

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En effet.

Donc le problème est reglé 🙂

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Community Expert ,
Nov 27, 2023 Nov 27, 2023

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great!

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