Paiement retiré malgré l'annulation de mon test

New Here ,
Jul 07, 2022 Jul 07, 2022

Copy link to clipboard

Copied

Bonjour,

Je ne comprends pas comment un groupe comme adobe peut avoir un service clientèle en dessous de tout…

Impossible de trouver depuis 3 jours une adresse mail ou un téléphone ou je peux contacter un être humain, j'espère que je trouverai de l'aide ici.

J'ai fait un test il y a 3 mois depuis j'avais annulé, aucun souci ce mois si un paiement de 52,95 € a été retiré de m'a visa, j'aimerai donc savoir comme le récupéré, j'ai voulu le faire en direct de ma banque mais si je fais cela ma carte sera bloqué et j'en ai besoin était en vacance.

J'ai déjà fait un mail à mon avocat qui m'a conseillé d'écrire dans le forum que le service clientèle était à première vue ici est qu'il y a plus moyen de le faire entre privé.

J'espère donc trouver une oreille attentive ici.

 

TOPICS
Account management , Billing

Views

24

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 07, 2022 Jul 07, 2022

Copy link to clipboard

Copied

This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.
LinSims_0-1628856392489.jpeg

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 07, 2022 Jul 07, 2022

Copy link to clipboard

Copied

LATEST

and phone numbers are here, https://www.adobe.com/about-adobe/contact.html  (but use the chat option for speedier help).

 

p.s. yes, the adobe website is a mess for finding specific answers.  it's always been a mess (afaik) and probably always will be a mess.

 

p.p.s. the easiest (afaik) way to find something on adobe's website is to use google: site:adobe.com <your question>

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines