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Pay for Adobe apps and can't log out

Community Beginner ,
Jun 24, 2022 Jun 24, 2022

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My letter to Adobe after hitting reply in their last email to me...

"Can't log out.

 
I rebooted still won’t log out.
 
I used the wrong email to login after it logged me out after a few months of use
 
Now I can’t log out
 
Blue circle is greyed
 
“Help” does not give me the sign out option
 
i am permanently logged in with this wrong email now and can’t log out
 
Every time i open a program it only gives me “Quit” “Buy now” or
“Free Trial” buttons to pay money for something I already pay for, no logout option!!
 
I have paid my money already & want to logout under that email & login under the email I purchased with 
which is this one i am emailing you from
 
I just want to do the simple act of logging out, 
I am not going to delete all my other passwords in my cache for this
 
You need a better service, i feel you’re a very dishonest company
 
Please will you give the very simple instructions of how to log out of your overpriced app in 2022 please, thank you
 
It’s 2022,  you get paid enough money, free apps all have easy logout options, paid apps al have easy logout options
 
Adobe has no obvious simple logout option in 2022?"

I use a Mac M1 2020 running OS Big Sur 11.6

Any help is much appreciated, thank you 🙏


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Community Expert ,
Jun 24, 2022 Jun 24, 2022

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Moving thread to the Account, Payment, & Plan forum from Photoshop ecosystem

 

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Community Beginner ,
Jun 26, 2022 Jun 26, 2022

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Thanks Ged, appreciate it 🙏

 

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Community Expert ,
Jun 24, 2022 Jun 24, 2022

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Community Beginner ,
Jun 26, 2022 Jun 26, 2022

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Thank you Bob, I'll give a try, appreciate it 🙏

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Community Expert ,
Jun 26, 2022 Jun 26, 2022

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Let us know what happens.

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LEGEND ,
Jun 25, 2022 Jun 25, 2022

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I'm not sure where you sent this email, since Adobe don't do support by email. Did you just reply to a marketing message?

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Community Beginner ,
Jun 26, 2022 Jun 26, 2022

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I did. I did not know that they don't do support by email, thanks. 🙏

 

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New Here ,
Feb 02, 2024 Feb 02, 2024

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I had this exact same problem with my computer. What I did is I went into creative cloud, and logged out via there. I think if you log out of creative cloud you should be abke to re-log in with whatever log in you perfer.  Hopefully this helps! 

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Community Expert ,
Feb 02, 2024 Feb 02, 2024

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LATEST

@Astro08 

 

this is an old thread, but thanks.

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