Pay for Adobe apps and can't log out

Community Beginner ,
Jun 24, 2022 Jun 24, 2022

Copy link to clipboard

Copied

My letter to Adobe after hitting reply in their last email to me...

"Can't log out.

 
I rebooted still won’t log out.
 
I used the wrong email to login after it logged me out after a few months of use
 
Now I can’t log out
 
Blue circle is greyed
 
“Help” does not give me the sign out option
 
i am permanently logged in with this wrong email now and can’t log out
 
Every time i open a program it only gives me “Quit” “Buy now” or
“Free Trial” buttons to pay money for something I already pay for, no logout option!!
 
I have paid my money already & want to logout under that email & login under the email I purchased with 
which is this one i am emailing you from
 
I just want to do the simple act of logging out, 
I am not going to delete all my other passwords in my cache for this
 
You need a better service, i feel you’re a very dishonest company
 
Please will you give the very simple instructions of how to log out of your overpriced app in 2022 please, thank you
 
It’s 2022,  you get paid enough money, free apps all have easy logout options, paid apps al have easy logout options
 
Adobe has no obvious simple logout option in 2022?"

I use a Mac M1 2020 running OS Big Sur 11.6

Any help is much appreciated, thank you 🙏


Views

55

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 24, 2022 Jun 24, 2022

Copy link to clipboard

Copied

Moving thread to the Account, Payment, & Plan forum from Photoshop ecosystem

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 26, 2022 Jun 26, 2022

Copy link to clipboard

Copied

Thanks Ged, appreciate it 🙏

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 24, 2022 Jun 24, 2022

Copy link to clipboard

Copied

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 26, 2022 Jun 26, 2022

Copy link to clipboard

Copied

Thank you Bob, I'll give a try, appreciate it 🙏

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 26, 2022 Jun 26, 2022

Copy link to clipboard

Copied

LATEST

Let us know what happens.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jun 25, 2022 Jun 25, 2022

Copy link to clipboard

Copied

I'm not sure where you sent this email, since Adobe don't do support by email. Did you just reply to a marketing message?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 26, 2022 Jun 26, 2022

Copy link to clipboard

Copied

I did. I did not know that they don't do support by email, thanks. 🙏

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines