Pay for premium no access

[esm�_4641]

I purchased a premium membership for Lightroom on July 13, 2025. However, I deleted the app because I didn’t have enough storage space on my device. When I tried to reinstall the app, I no longer had access to the premium features, even though my membership is still active. Could you please help me? My Adobe ID is linked to my Apple ID:

Private information removed from this public forum... Moderator

[kglad]

did you subscribe via adobe.com or via a mobile app store?

[esm�_4641]

Via mobile app store

[Shivangi_Gupta]

Hi @esm�_4641,

Thanks for reaching out. As per your account details, there is no active subscription associated with this account. 

This is the reason you are not getting access to any premium features. You can check your account related details here: https://adobe.ly/47xCCBS

Let us know if you have any questions.

^Shivangi

[kglad]

contact the mobile app store.