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Pay with no account

New Here ,
Nov 25, 2020 Nov 25, 2020

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I have deleted my account because I didn't want Adobe anymore. At the same time, my creditcard company blocked my card. Now, Adobe keep sending me bills because they can't get the money from the card. NO, There is no card!! How can I pay my last bill now? Give a bank account number and it is fixed in minutes. NO, Adobe does not listen and keep sending me bills. Reaction to message@adobe.com does not work (mailbox full)

I have payed through Paypal, but I think that payment did not reach Adobe. I still want to pay but what is the correct way?

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Account management, Billing

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Adobe Community Professional ,
Nov 25, 2020 Nov 25, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

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New Here ,
Nov 25, 2020 Nov 25, 2020

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As told: I have no Adobe ID and I don't want one. I just want to pay. Seems impossible...

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Adobe Community Professional ,
Nov 25, 2020 Nov 25, 2020

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Without an Adobe ID and password, you cannot pay thin air.

 

Pick up the phone during normal business hours, M-F.

https://helpx.adobe.com/contact/phone.html

The TERMS you agreed to when you joined:
https://www.adobe.com/legal/subscription-terms.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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