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New Here ,
Apr 10, 2021 Apr 10, 2021

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Hi. My name is Anastasia and I have one trouble I would like to solve. Every month I pay 20 dollars, but I have only one free plan. Could I have my money back?

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Billing

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Adobe Community Professional ,
Apr 10, 2021 Apr 10, 2021

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Hi Anastasia.

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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