Paying and yet says subs expired

[Guest]

I have been paying for Acrobat DC Pro and updated my card details in Sept since when it takes my money but says my subs have expired and I need to renew them.  How do I contact them as I have paid 3 months subs for nothing as I cannot use it?

[Ged_Traynor]

Moving thread to the Account, Payment, & Plan forum from Using the Community

[John T Smith · Accepted solution]

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html