Paying for multiple Cloud products

New Here ,
Dec 23, 2021 Dec 23, 2021

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I was paying for different plans like "illustrator", "acrobat pro" and "photographer". altogether that was 45 GBP and now I switched my "photographer" plan to "full adobe creative cloud" subscription that has all the products. but my "illustrator" and "acrobat pro" plans are still in the list for next month payment. 

do i have to cancel them separately (and pay the exit fee)? 

thanx!

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correct answers 1 Correct answer

Adobe Community Professional , Dec 23, 2021 Dec 23, 2021

Yes you must cancel your unwanted subscriptions, to do so without a fee you must contact Adobe

 

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block

...

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Adobe Community Professional ,
Dec 23, 2021 Dec 23, 2021

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Moving thread to the Account, Payment, & Plan forum from Photoshop ecosystem

 

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Adobe Community Professional ,
Dec 23, 2021 Dec 23, 2021

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Yes you must cancel your unwanted subscriptions, to do so without a fee you must contact Adobe

 

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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