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PAYING FOR PRO BUT UNABLE TO ACCESS "SAYS START TRIAL"

New Here ,
May 31, 2020 May 31, 2020

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I have been subscribed for over a year. However it does not show in my plans. I have the payment auto drafted every month. I am disappointed I am unable to install on my Laptop without starting another subscription. Very frustrated!

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Account management, Billing, Installation

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LEGEND ,
May 31, 2020 May 31, 2020

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If it isn’t in your plans all you get is a trial. I wonder if we can help you find what is wrong to save you a long wait for Adobe Customer Service. Does your account t show any payment or other record if the plan? Is it a work email? Could you have purchased with a different one?

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LEGEND ,
May 31, 2020 May 31, 2020

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By the way... Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @adobe.com, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.

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LEGEND ,
May 31, 2020 May 31, 2020

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If you have been paying for a subscription and when you Log In to the Main Adobe website and go to your Account and No subscription shows up then you are logging into the wrong Adobe ID.

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Adobe Employee ,
Jun 01, 2020 Jun 01, 2020

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SophiaS1, to add to what Test_Screen_Name and Just Shoot Me have stated, please make sure to sign in with the e-mail address associated with your active membership.  There are no active memberships applied to the e-mail address you used to post to this public discussion forum.

 

For more information see https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html.

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Adobe Community Professional ,
Jun 01, 2020 Jun 01, 2020

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LATEST

Did your credit card expire?

Please log-in to your account below with your PAID plan ID and password.
https://account.adobe.com/plans
If you still need help, scroll down to Support on the same page and click on Contact Adobe.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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