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Paying for the subscription with a different card registered in a different country

New Here ,
Jul 20, 2021 Jul 20, 2021

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Hello!

I have paid for my first year of Adobe Creative Cloud with a card registered in the USA. However, for my second year, I no longer have that card available and I want to use a card registered in a different country. On the regular "manage" page it won't let me do this. How do I change the card to a card with a different country?

 

Thanks. 

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LEGEND ,
Jul 20, 2021 Jul 20, 2021

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I don't think this is possible, but you will need to contact Adobe to check. WARNING: Adobe will NOT contact you. Anyone who does contact you and offer to help will be trying to steal your card details!

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New Here ,
Jul 20, 2021 Jul 20, 2021

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Hello!

Would you know how I may contact Adobe? I can only find the FAQs.

Thanks!

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Community Expert ,
Jul 20, 2021 Jul 20, 2021

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Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Jul 20, 2021 Jul 20, 2021

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Hello!

 

This has been incredibly helpful - thank you.

 

However, the link for the chat does not work for me (even though I do have cookies & pop-ups allowed). Maybe it is because it is not available in certain countries?

 

Thanks again! 

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Community Expert ,
Jul 20, 2021 Jul 20, 2021

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If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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