Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Paying for the subscription with a different card registered in a different country

New Here ,
Jul 20, 2021 Jul 20, 2021

Copy link to clipboard

Copied

Hello!

I have paid for my first year of Adobe Creative Cloud with a card registered in the USA. However, for my second year, I no longer have that card available and I want to use a card registered in a different country. On the regular "manage" page it won't let me do this. How do I change the card to a card with a different country?

 

Thanks. 

TOPICS
Creative Cloud, New user

Views

53

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jul 20, 2021 Jul 20, 2021

Copy link to clipboard

Copied

I don't think this is possible, but you will need to contact Adobe to check. WARNING: Adobe will NOT contact you. Anyone who does contact you and offer to help will be trying to steal your card details!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 20, 2021 Jul 20, 2021

Copy link to clipboard

Copied

Hello!

Would you know how I may contact Adobe? I can only find the FAQs.

Thanks!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 20, 2021 Jul 20, 2021

Copy link to clipboard

Copied

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 20, 2021 Jul 20, 2021

Copy link to clipboard

Copied

Hello!

 

This has been incredibly helpful - thank you.

 

However, the link for the chat does not work for me (even though I do have cookies & pop-ups allowed). Maybe it is because it is not available in certain countries?

 

Thanks again! 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 20, 2021 Jul 20, 2021

Copy link to clipboard

Copied

LATEST

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines