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Paying for two acounts

New Here ,
Jun 29, 2021 Jun 29, 2021

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HI long story short i had to update my payment method for my account. it redirected me into what looked like setting up a new account. i followed through not realizing i now have two accounts . im now paying for two accounts. how can i cancel one with out paying the cancellaton fee .. thanks 

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Account management , Billing

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Community Expert ,
Jun 29, 2021 Jun 29, 2021

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Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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