Payment and Account Problem - Student Plan

[Cindy5FF7]

Hi! 

Today (September 12) I bought the Student Plan but I do not have access to it.
I received an email from Adobe which sends the Order Number and confirms the payment, but still I can't access the apps. 
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Olá,
No dia 12 de setembro comprei o Planod de Estudante, entretanto eu não tenho acesso a ele.
Recebi um email da Adobe confirmando o pagamento e enviando o número do pedido, mas eu ainda não tenho acesso. 

[Manan Joshi · Accepted solution]

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan