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Payment and Account Problem - Student Plan

New Here ,
Sep 12, 2020 Sep 12, 2020

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Hi! 

Today (September 12) I bought the Student Plan but I do not have access to it.
I received an email from Adobe which sends the Order Number and confirms the payment, but still I can't access the apps. 
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Olá,
No dia 12 de setembro comprei o Planod de Estudante, entretanto eu não tenho acesso a ele.
Recebi um email da Adobe confirmando o pagamento e enviando o número do pedido, mas eu ainda não tenho acesso. 

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correct answers 1 Correct answer

Adobe Community Professional , Sep 14, 2020 Sep 14, 2020
Try the steps mentioned in the following link https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html If it doesn't work, then you need to contact support. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled. https://helpx.adobe.com/contact.html Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human. Also, be mindful of answering a...

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Adobe Community Professional ,
Sep 14, 2020 Sep 14, 2020

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Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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