Payment cancelled

[mert_akcaci6308]

Hello. I bought a 1-year package from the discount and it was automatically renewed at the end of the 1 year. Now he wants more money than I can afford. I want to cancel this payment but the plan cannot be canceled without payment.
what should I do.

[kglad · Accepted solution]

you'll need to fix your payment method.  you can discuss with adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[kglad · Accepted solution]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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