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Payment deducting everyone month but labelled me as “free user”

New Here ,
Oct 11, 2020 Oct 11, 2020

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Hello,

 

I have a Question why am I downgraded to be a "free user" from some time ago? And I have been paying a monthly fee for HKD $78 indeed.

There are some functions I am supposed to use, can anyone fix this? It is not acceptable this is happening ! Or how can I stop making the payment in this case ? You know when I contact APPLE, they just tell me contact Adobe.

Please take this seriously, perhaps I am not the only one?

Thank you 

 

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correct answers 1 Correct answer

Adobe Community Professional , Oct 11, 2020 Oct 11, 2020
Try the steps mentioned in the following link https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html If it doesn't work, then you need to contact support. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled. https://helpx.adobe.com/contact.html Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human. Also, be mindful of answering a...

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Guest
Oct 11, 2020 Oct 11, 2020

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Adobe Community Professional ,
Oct 11, 2020 Oct 11, 2020

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Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Adobe Community Professional ,
Oct 11, 2020 Oct 11, 2020

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What is HKD?  And who are you paying each month?  Whoever receives your money is who you must contact.

 

 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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