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Payment delayed

New Here ,
Sep 01, 2023 Sep 01, 2023

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I currently cannot pay my bill as I was unemployed but I now receive my first paycheque on the 7th. I can pay my full bill then, is that acceptable ? 

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Community Expert ,
Sep 01, 2023 Sep 01, 2023

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contact adobe support.  there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Adobe Employee ,
Sep 05, 2023 Sep 05, 2023

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Hi @Lauren26277395vxdm ,

Thanks for writing in. I can see that you have an active monthly subscription for Creative Cloud all apps.

The payment status stands blocked after last month's invoice generation.

I won't be able to share any confidential info here as this is a public forum.

It would be better if you contact our support team as directed by @kglad above

 

Let us know if you have any questions for us.

Regards,

Shivangi

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