Payment Error – But Everything Seems Fine!

[Uwe342167008f83]

Hello Adobe Team,

I keep seeing the message "Payment Error" in my account. However, when I check the payment details in my Adobe account, everything is correctly entered and saved. Moreover, the invoices are being deducted from my account every month without any issues, just like before.

So why am I receiving this notification that something is wrong with my payment?

I would appreciate a prompt response.

Thank you,
UWE

[kglad]

are you using a debit or credit card?

from what country?

[Shivangi_Gupta · Accepted solution]

We appreciate you reaching out, @Uwe342167008f83. I checked your account details and it shows some payment related issue. Since this is a public forum, I may not be able to discuss the details here.

If everything shows okay at your end, I'd recommend you to speak with our support team and discuss the issue in detail. You can start a private chat session here: https://adobe.ly/4gSn6D3

Let me know if you have any questions.

^Shivangi

[kglad]

...and when using chat type "agent" to bypass the chat bot.