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Payment error

New Here ,
May 01, 2021 May 01, 2021

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Hi, I've been using Adobe Creative Cloud for almost fourteen years now. I was paying for the Photoshop and Lightroom package via my debit card all this time with no issues and suddenly, I have been getting email after email saying that I can't be billed. I don't understand what the issue seems to be. There is nothing wrong with my card nor my account. Please help! I am based in India.

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Adobe Community Professional ,
May 01, 2021 May 01, 2021

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
May 01, 2021 May 01, 2021

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>using Adobe Creative Cloud for almost fourteen years now

 

Hmm... CS6 was in 2012 + 14 = 2026 so fourteen years doesn't seem right to me

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New Here ,
May 02, 2021 May 02, 2021

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Apologies. A mistake in semantics: I was using Adobe Photoshop for a period of time before switching to Creative Cloud. 

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