payment error!!!

New Here ,
Sep 19, 2021 Sep 19, 2021

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Hello. I purchased adobe illustrator in a trial version and canceled it from the app store after a week of use. Why do they still want to withdraw funds from my card? I have no way to cancel it anymore, since it was canceled a long time ago. Please cancel this application from my account as I do not want to purchase it.

 

Moving from Using the Community (which is about the forums) to the correct forum... Mod
To ask in the forum for your program please start at https://community.adobe.com/

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Account management , Billing

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Adobe Community Professional ,
Sep 19, 2021 Sep 19, 2021

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Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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