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Payment failed notifications

Community Beginner ,
Mar 17, 2023 Mar 17, 2023

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I got a payment failed notification in the creative cloud app yesterday morning because my CC changed. I updated the payment info and it charged the new card. Despite this, it keeps sending payment failed notifications. Does anyone know how I can get this to stop or talk to someone who can make it stop?

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correct answers 1 Correct answer

Community Beginner , Mar 20, 2023 Mar 20, 2023

Another thread suggested quitting and restarting Creative Cloud so, given it was the easiest first step, I tried it and it worked.

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Community Expert ,
Mar 17, 2023 Mar 17, 2023

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Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Telephone https://helpx.adobe.com/contact/phone.html
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Mar 17, 2023 Mar 17, 2023

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you need to contact with adobe support per @John T Smith's message.  also, heed that warning because you're a candidate for scammers contacting you.

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Community Beginner ,
Mar 20, 2023 Mar 20, 2023

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Another thread suggested quitting and restarting Creative Cloud so, given it was the easiest first step, I tried it and it worked.

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Community Expert ,
Mar 20, 2023 Mar 20, 2023

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@john_p_galvin 

 

excellent.  thanks for the solution.

 

for others, resetting the cc app also would have worked.  to reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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