Payment Failure

[gilad_9462]

Hey, im trying to purchase Preimere Pro Plan CANCEL ANYTIME, but I have always got this message : 

We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank.

I tried to change credit card, also didn't work.
So.. I created a new account and tried credit card, also, didn't work.
I thought it maybe the bank, So I talked with them, and they told me that they didn't get the obligation from adobe. also, they said that my credit card should work, and it probably a problem from the site.
After all of that, I have decided to remove my payment card and add it as new, but guess what, I dont have any option to remove my card, and why is that? beacause I dont have an active plan, so now my card is save in my accound forever?! Does that make any sense?!
Please if anyone can help me with the payment, so I can buy Premiere Pro Plan CANCEL ANYTIME, I will
appreciate this.

[Rag and Bone]

At the bottom right of this page there is a chat icon (circle with speech bubble and 3 dots). You can start a support chat there, or, once the chat is opened, you can select the 3 dots to find a phone number in "more contact options".

[gilad_9462]

I already talked with them, didn't help

[Shivangi_Gupta]

Hi @gilad_9462,

We are sorry for the trouble. Did you try an alternative payment method to make the purchase? 

Let us know.

^Shivangi

[gilad_9462]

Yes I tried many cards.

[Shivangi_Gupta]

I see! Have you used a different device as well?

^Shivangi

[gilad_9462]

Yes

[gilad_9462]

Also used another web application

[Shivangi_Gupta · Accepted solution]

Thanks for confirming. We'll need to dig deeper. Do you mind starting a private chat session with our support team here? https://adobe.ly/4lyP0Yi

They'll help you with the purchase.

^Shivangi

[gilad_9462]

Helped me a lot, Thank you!

[rom_6994]

How did this help? you said you talked to support before and it didnt, what was the difference? 

[gilad_9462]

The one who helped me was the the difference.
Its all about how much experience the support man have.

[rom_6994]

Do you know what was done in order to fix the issue? I am having a simillar issue and no one seems to be able to help.

[kglad]

you can also use klarna (https://www.klarna.com) or another authorized reseller, https://adobe.my.salesforce-sites.com/PartnerSearch?lang=en

[gilad_9462]

They charged me from their side, and I used a friend's card, which is not connected to my personal bank account.