Payment failure

[sigmund_3726]

Been trying everything to fix this, but I keep getting this error when completing my purchase. My country is set to India, and I tried buying different plans but the issue persists. Hoping for some help!

[kglad]

https://helpx.adobe.com/in/x-productkb/policy-pricing/recurring-payments-india.html

[sigmund_3726]

The link in the first step takes me to this page, and I can't find the edit billing and payment option.

[kglad]

you proceeded to the step "if you have a subscription".  you don't have one so that link does not apply to you.

read about the bank of india if that applies or use another appropriate link on that page.

[Shivangi_Gupta]

Hi @sigmund_3726,

We appreciate you reaching out. In addition to the article shared by the expert above, could you test the issue on a different browser or a different device?

Let us know the outcome.
^Shivangi

[sigmund_3726]

Thank you for replying! I tried purchasing the same plan through my phone and on a different browser, but it showed the same error on both.

[Shivangi_Gupta]

I see! Which bank's credit card are you using? Did you try alternative payment method?

[sigmund_3726]

I'm using an Axis Bank debit card! If by alternative payment method, you're suggesting using a different card, then I've tried and been unable to do that, since my other card is a discover one.

[kglad]

did you read https://www.rbi.org.in/Scripts/NotificationUser.aspx?Id=11668