Payment Failure

[satisfied_genius4731]

Hello, I attempted to pay for my plan earlier for Photoshop and payment was taken but I had an error message so I did not receive my product. I done this twice once with my bank account and once with my PayPal account and both done the same thing, money was taken out but no product.

[kglad]

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

[satisfied_genius4731]

I have no paid plans apparently? Money is pending in my bank account but nothing shows up in my plans on my account 

[kglad]

does this show a purchase, https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000379229962

[satisfied_genius4731]

No apparently there's been no charge through my bank account and my PayPal account?

[kglad]

then there's no charge from adobe 

[satisfied_genius4731]

 

 

[kglad]

report fraud to your credit card provider.