Payment Issue for Adobe Student Plan Subscription

[Guven_can_Kaman0658]

Dear Adobe Support Team,

I am trying to purchase an Adobe Student Plan subscription, but I keep encountering a payment error. I have ensured that my card allows international and online transactions, and I have also contacted my bank to confirm that there are no issues on their end.

To troubleshoot the problem, I have:

Tried using different browsers and devices

Attempted payment with a different Adobe account

Used both my computer and mobile device

Verified that my payment method is valid and functional

Despite these efforts, the payment still fails. Could you please assist me in resolving this issue? If needed, I am happy to provide any additional information regarding my payment attempt.

Thank you for your assistance.

[Shivangi_Gupta]

Hi @Guven_can_Kaman0658,

Welcome to the community!
Which country are you writing from? Could share the screenshot of the error message that you are getting? Also, could you test making the payment using an alternative payment method?

Let us know how it goes.

^Shivangi

[Guven_can_Kaman0658]

Hello, I live in Türkiye and I get this error. I tried both payment methods but it still gives an error.

[Shivangi_Gupta]

I see! Are you using credit card or debit card? Could you also mention the bank's name? 

^Shivangi

[Guven_can_Kaman0658]

"I'm trying to make a payment using Garanti Bank's credit card and Ziraat Bank's debit card, but I'm getting an error."

[kglad]

make sure you're using an updated non-opera browser

[Guven_can_Kaman0658]

Hello, I tried from Google Chrome and Brave but it didn't work.

[kglad]

@Guven_can_Kaman0658 

what's your card issuing bank say?

[Guven_can_Kaman0658]

My bank says there is no issue, and my card is enabled for international and online transactions. They suggest that the problem might be on your website.

[kglad]

there are possible website problems, but most users have no problem.

[Guven_can_Kaman0658]

What do you recommend I do to resolve this issue

[kglad]

you can either 

1. wait for an employee to help

2. use klarna (most of eu)  or https://adobedealreg.secure.force.com/PartnerSearch?lang=en

[Jeffrey_A_Wright]

Guven, I am sorry your payment method continues to be rejected when you attempt to purchase an Adobe service. Good job confirming that your financial institution allows online purchases. For additional assistance, please click on https://adobe.ly/3DUUegl to speak with a member of our support team who can help you place an order. Please use a different device to click on the link, if you can't reach anyone. ^JW

[Guven_can_Kaman0658]

I am a student attempting to subscribe to the Adobe Student Plan using the student discount. Unfortunately, I have been experiencing persistent payment errors, despite multiple attempts with different methods.

Here is a summary of what I have tried so far:

Attempted payments using several different bank cards

Confirmed with my bank that international and online payments are enabled, and there are no issues on their end

Tried completing the payment via different browsers and devices, including desktop, tablet, and mobile

Attempted the purchase using different Adobe accounts

My bank suggested that the issue might be related to the website itself

My university does not provide free Adobe licenses, so I would really appreciate your support in resolving this issue, as I am trying to benefit from the student discount.

Please let me know if you need any additional details to investigate this further.

Thank you in advance for your help.

[kglad]

@Guven_can_Kaman0658 

please don't post duplicate messages.  and follow the previous adobe support suggestion.

<merged>