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Payment issue, however, can't reach support chat? Why?

New Here ,
Jun 09, 2022 Jun 09, 2022

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Hello,
my Adobe Backend tells me that there is a Problem with my payment. However, I can't find any place where I can contact the Adobe support directly. My Bank account has enough money, there shouldn't be a problem... so I would like to know what happend!

However.... It seems it is impossible to reach a support chat? Why? I have a Question I doubt the community could answer and it shouldn't be a matter of the community....

 

 

{Mod Note:- Moved from Creative Cloud Service board to Accounts}

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Community Expert ,
Jun 09, 2022 Jun 09, 2022

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Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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