Payment Issue – Student Plan Not Activated

[filip_8594]

Hi,
I wanted to purchase the Adobe plan with the student discount. I registered, selected the correct plan, and proceeded to pay with my credit card. I confirmed the payment through my bank, and the amount was charged, but the transaction failed on Adobe’s website and the subscription was not activated.

At this point, I have neither access to the subscription nor the money. I’ve also had difficulty finding a way to contact Adobe support directly. The page where u can change or manage your plan is not working on my side.

Could you please advise me on how to proceed in this situation?

Thank you,
Filip

[Jeffrey_A_Wright]

Filip, thanks for posting about your recent problems purchasing a subscription to this public discussion forum. Many of Adobe services are currently affected by the Amazon Web Services outage. Please view and bookmark https://adobe.ly/47zU6OY to be kept up to date on the impact of the AWS outage to Adobe services. I would recommend you try again later when Amazon Web Services have been restored. ^JW