Payment Issue

New Here ,
May 04, 2022 May 04, 2022

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Good Afternoon,

I am a high school student who, about two months ago, signed up for the week-long free trial of Adobe to see if photoshop software might be used in an art project I was doing for assessment. Within a matter of days, I found that the software wasn't going to work for me, and I stress I haven't used it outside the free trial period. Before the end of the week, I went to cancel my trial, but I was unable to because of a "billing issue". I went to edit/fix my card details but as far as I could see, there was no error. I kept trying, but with no luck. I waited for a further e-mail with more information on this billing issue and when it arrived, it said that my subscription would be cancelled if I did not make the payment. Because I had discovered that the product was not going to be helpful I therefore felt that cancelling the subscription or having it lapse was for the best.

 

The final email, which I received a month ago, said "your subscription is about to be cancelled." I thought there would be no issue after this, however, I was checking my bank account yesterday and there were 60 dollars missing. Concerned, I checked my Adobe account. It seems that my billing issue was resolved and I'm now in a situation where I am being charged a monthly subscription for a product I have not used outside the free trial. Further, as I was unable to cancel at the end of my trial it would seem I have to pay the $140 early leaving fee.

 

I would appreciate assistance in ending my subscription please, without incurring the early leaving fee. As a student, I don't have a lot of disposable income, so I am also asking respectfully that Adobe kindly refunds the 60 dollars as well.  I look forward to hearing from you.

Yours sincerely,

 

Isaac Gaitskell

 

[Mod: Moved to the appropiate forum]

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Adobe Community Professional ,
May 04, 2022 May 04, 2022

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Please take a look here: 

https://helpx.adobe.com/manage-account/using/cancel-subscription.html 

 

If this doesn't help you have to contact the Adobe support, because this is a public forum, not the link to Adobe support. Sorry, but we're normal users and we can't help with account and/or payment problems. 

Please click the link below to contact Adobe staff to help. 

 

Be sure to remain signed in with your Adobe ID before accessing the link below. 

You have to allow 'cookies' in your web browser for this to work 

https://helpx.adobe.com/contact.html 

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot. 

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