Payment issues

[b_6249]

I subscribed to the 14  free trial but the money was taken immediately from my  bank account plus I still can't access any premium features on my adobe account. It's still telling me I have the free account. Who I can talk to to get this sorted asap 

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[kglad]

there's a 7-day free trial.  but it can only be used once.  the next time you try to use a free trial you're charged immediately.

you still have 7 days to cancel and get a full refund.  

and for a purchase that's not shown in the cc app, start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language.  eg, try international english

if that fails, change the install location

[b_6249]

It's a 14 day trial advertised on the app currently. I have never availed of a free trial before this. Regardless I didn't get the free trial of any length. It took payment immediately! So I didn't even get to try out the features to see if I wanted to continue and pay. I just cancelled the subscription again immediately so I have at least only lost 9.99. I won't be  attempting to sign up again. Especially in light of that fact there is literally NO customer service to deal with this issues! 

[kglad]

what's your account show, https://account.adobe.com

[b_6249]

I'm just going to accept the loss of the 9.99 euros and learn my lesson. It's very unethical to offer a free trial but not give it and take payment immediately. I've only used the same one email address so there was no trying to get a second free trial as I never even had the first. It's  just very poor  from adobe all round! And again having no recourse with customer service is terrible. That and a community support forums  that aren't in any way user friendly. 

[kglad]

is there a penalty for canceling an annual plan early?

[Shivangi_Gupta]

Thanks for reaching out. I checked and found that you have active subscription for Adobe Express which gives 30 days free trial. Please check more info here: https://adobe.ly/4hErrdI

Let us know if it helps.

^Shivangi

[b_6249]

Yes I know I have an active subscription now but I was immediately charged 9.99 for it. I got no free trial. The free trial offered on the app was 14 days btw! I immediately cancelled my subscription so no further payments would be taken! 

[kglad]

adobe expess has a 30 day free trial, but adobe trials are one-time things.  ie, after the first trial, there are no more free trials.