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Payment not authorized

New Here ,
Mar 17, 2021 Mar 17, 2021

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Hi all,

i have an Adobe account and i went to check out my control panel i see a payment not authorized about 1 year license of Photoshop ,the funny things is i do not have the license availble on my account as i bought a monthly subscription for that ...also when i click manage th payment appear always an error ,in few words doesn't allow me to see the payment.

 

Before to contact my lawyer is possible to keep in otuch with someone that work in the Adobe support i see very very difficult touch with these hidden people ...it is ashame that aperson should receive such actions.

 

Thanks in advance

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Account management, Billing

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correct answers 1 Correct answer

Adobe Employee , Mar 17, 2021 Mar 17, 2021
Default, I see that you were able to contact our support team successfully at https://helpx.adobe.com/contact.html. If you need to update your recent support case, see https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html for information on how to provide comments to the case.

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New Here ,
Mar 17, 2021 Mar 17, 2021

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i did not receive any email or message  when the payment was done ....mhhhh

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New Here ,
Mar 17, 2021 Mar 17, 2021

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A payment????

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New Here ,
Mar 17, 2021 Mar 17, 2021

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Yes the subscription fee for Adobe photshop

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Adobe Employee ,
Mar 17, 2021 Mar 17, 2021

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Default, I see that you were able to contact our support team successfully at https://helpx.adobe.com/contact.html.

 

If you need to update your recent support case, see https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html for information on how to provide comments to the case.

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