Payment Problems

New Here ,
Apr 06, 2022 Apr 06, 2022

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 Payment Problems

Problem.png

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Billing

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Adobe Community Professional ,
Apr 06, 2022 Apr 06, 2022

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I don't understand what's written on the screenshot, however, payment and account issues can be resolved only by the support team. So get in touch with them and they will help you out. To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Guru ,
Apr 07, 2022 Apr 07, 2022

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post moved.

 

Jonathan

[Moderator]

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Adobe Community Professional ,
Apr 07, 2022 Apr 07, 2022

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@維傑239339767g1d 

 

What happened when you called the customer service number inside the red box?

 

56ED16AE-0783-4735-A373-008C05FB1D9F.jpeg

 

Jane

 

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Adobe Community Professional ,
Apr 07, 2022 Apr 07, 2022

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Hi @維傑239339767g1d,

Please don't post the same question on multiple forums. I marked one of yours for deletion, responded to another, instead of continuing the discussion you chose to post again and are still not responding to the suggestions made. I am merging this post with the other one

-Manan

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New Here ,
Jun 16, 2022 Jun 16, 2022

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It's been over a month since this issue and it still hasn't been resolved. Please reply, thank you!

螢幕擷取畫面 2022-06-17 14.02.28.png

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Adobe Community Professional ,
Jun 17, 2022 Jun 17, 2022

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This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.
LinSims_0-1628856392489.jpeg
If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Jun 17, 2022 Jun 17, 2022

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LATEST

@維傑239339767g1d wrote:

It's been over a month since this issue and it still hasn't been resolved. Please reply, thank you!


 

Did you see the replies from April 6 & 7 that are in this thread? If not, please scroll up and reply to them.

 

Jane

 

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