Payment Problems

[維傑239339767g1d]

 Payment Problems

[Manan Joshi]

I don't understand what's written on the screenshot, however, payment and account issues can be resolved only by the support team. So get in touch with them and they will help you out. To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

[JonathanArias]

post moved.

Jonathan

[Moderator]

[jane-e]

@維傑239339767g1d 

What happened when you called the customer service number inside the red box?

Jane

[Manan Joshi]

Hi @維傑239339767g1d,

Please don't post the same question on multiple forums. I marked one of yours for deletion, responded to another, instead of continuing the discussion you chose to post again and are still not responding to the suggestions made. I am merging this post with the other one

-Manan

[維傑239339767g1d]

It's been over a month since this issue and it still hasn't been resolved. Please reply, thank you!

[LinSims]

This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

[jane-e]

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@維傑239339767g1d wrote:

It's been over a month since this issue and it still hasn't been resolved. Please reply, thank you!

---

Did you see the replies from April 6 & 7 that are in this thread? If not, please scroll up and reply to them.

Jane

[維傑239339767g1d]

Hi there,

It's been more than five months since this question, and still no response.

If you would like to watch this video, please click the link below:

<Removed by Moderator>

If you have any requires, please don't hesitate to email me.

My email is PRIVATE INFORMATION REMOVED PER FORUM POLICY

Thank you,

Ivan Wong Wai Kit

[kglad]

can you explain the problem first?  otherwise posting links like that appears to be more likely spam than an aid to issue clarification.

[維傑239339767g1d]

I first entered the correct credit card number, expiry date and name in the payment page, then pressed "Place secure order", and finally the system showed "Incorrect Billing Information".

[kglad]

as previously recommended, contact adobe support. using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

[John T Smith]

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[jane-e]

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@維傑239339767g1d wrote on September 22, 2022:

It's been more than five months since this question, and still no response.

Ivan Wong Wai Kit

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I have merged this post with your two other posts, including their replies. Please continue the discussion here and do not start a fourth post.

Jane