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payment subscription

New Here ,
Jun 28, 2020 Jun 28, 2020

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Hello! 
 
Last month I've changed my creditcard number in my Adobe account (a week or something before the payment). My old creditcard expired. 
Unfortunately there were 2 automatic debits, so I've paid twice last month. With my old en new creditcard. 

 

I would like to get my money back from that extra payment.

 

I don't know if this is the right way. If not, then please tell me what the right email or way is for this problem.

 

Greetings Kim

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correct answers 2 Correct answers

Adobe Community Professional , Jun 28, 2020 Jun 28, 2020
Hello, Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information. You will have to contact Support for the resolution of your issue. Click on the following link https://helpx.adobe.com/contact.html Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right. Also b...

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LEGEND , Jun 28, 2020 Jun 28, 2020
I suggest you contact both Adobe, through the Chat system and ask for an Agent, and your CC company/bank and dispute the extra charge.

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Adobe Community Professional ,
Jun 28, 2020 Jun 28, 2020

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Hello,

Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information. You will have to contact Support for the resolution of your issue. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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LEGEND ,
Jun 28, 2020 Jun 28, 2020

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I suggest you contact both Adobe, through the Chat system and ask for an Agent, and your CC company/bank and dispute the extra charge.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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