Payment taken but cant use programmes

[Ailbhe5CBE]

Hi, 

I have been paying via direct debit for the last 9 months and everything has been great. My last payment was taken out of my bank account, but whenever I go to use the programmes it tells me I need to purchase a bundle or start a free trial. Has anyone else had this problem? Or does anyone know how I can contact Adobe directly/ speak to customer services?

Thanks in advance.

[Just Shoot Me]

I moved your post over from the poorly named "Using the Community" forum, which is for getting help using this forum system, to a better forum.


I hope this helps. Best of luck to you.

This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.


Best of Luck

[tomp33566721 · Accepted solution]

The steps in the following article should resolve this issue:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

If the problem persists, please contact our support team as suggested by JSM.