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Payment troubles *

New Here ,
Sep 04, 2021 Sep 04, 2021

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Hi, I'm looking for a way to solve an administrative problem.

I've 2 CC licenses in my working place. The automatic payment wasmade on a private credit card.

I need a refund of these payments and then new payments on the right credit card. 

Is there a simple way to do this?

Sorry for my bad english, thank you

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Billing

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correct answers 1 Correct answer

Community Expert , Sep 04, 2021 Sep 04, 2021

You can add a new payment card for the future payement, see the following article on how to do that

https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

However regarding refunding the old card you will have to contact support and they will guide you regarding the best option available. To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen

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Community Expert ,
Sep 04, 2021 Sep 04, 2021

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You can add a new payment card for the future payement, see the following article on how to do that

https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

However regarding refunding the old card you will have to contact support and they will guide you regarding the best option available. To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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