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Payment—US card to CZ card

New Here ,
May 05, 2022 May 05, 2022

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Hello,

I need to change my payment to a different card, however, I can't change the country. The field is gray and I'm unable to click on it. I had to cancel my US card and have a new CZ card because I moved to Czechia for some time. If nobody has any idea, does anyone have a phone number I could call? I can't find anything on the website.

Thank you for any and all help!

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Billing

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Community Expert ,
May 05, 2022 May 05, 2022

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The country associated with your adobe id must match the store you purchase from and must match the payment address.

 

otherwise, change what's necessary:

 

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

 

change currency - https://forums.adobe.com/thread/1999694

 

change store - http://www.adobe.com/store_selector/storeselector.html change adobe.com

 

website language - https://forums.adobe.com/thread/1999693

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Community Expert ,
May 05, 2022 May 05, 2022

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Changing the country can be done by changing the card associated to the country.

 

As for Adobe customer support, look here: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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