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Payment was successful - seen in bank account - no receipts in Adobe plans' site history

New Here ,
Sep 11, 2022 Sep 11, 2022

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Hello there,

 I can see that I had been charged for Adobe plan in 29.08.2022 for 11,99 EUR (for Estonia region). However, app on my MacBook shows me that my subscription is inactive. Plus to it, I can't find any bills and receipts on my Adobe's account page - it is just empty.

 It is really annoying thing. Any ideas? I can't find any contact channel as well.

 

Thanks

Br, 
Tim

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Community Expert ,
Sep 12, 2022 Sep 12, 2022

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Moving thread to the Account, Payment, & Plan forum from Photoshop ecosystem

 

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Community Expert ,
Sep 12, 2022 Sep 12, 2022

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May be the wrong Adobe ID?

 

Contact Adobe customer service, they can help you. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Sep 12, 2022 Sep 12, 2022

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Hello Abambo,

 So, I had just checked all my mailboxe and writing to you from second account. Thank you for fast response!

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Community Expert ,
Sep 12, 2022 Sep 12, 2022

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@Tim Z , were you successful contacting adobe support and getting this resolved?

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New Here ,
Sep 12, 2022 Sep 12, 2022

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Not really. I checked my mailboxes only.

Отправлено с iPhone

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Community Expert ,
Sep 12, 2022 Sep 12, 2022

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again, using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

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Community Expert ,
Sep 13, 2022 Sep 13, 2022

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As you have multiple ID's, I recommend checking all ID's prior to contact Adobe.

ABAMBO | Hard- and Software Engineer | Photographer

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