payment

[Roman Angelov]

Hello Dear Adobe Employees! I have a payment question!
Today I resumed using the product and was paid within one month. Until today, I have not used the program, but the program wants to write off for another two months of use! How to evaluate it? Thanks for your reply!

[Dj_Creative_Enthusiast]

Hi,

Thank you for posting your query here, however this is a user forums and we do not have the access view your account or payment information. 

You may contact Adobe Support Team by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Hope this helps. 

Thank you.

[LinSims · Accepted solution]

Subscriptions are time based, not usage based. Having a subscription means that you keep paying whether you're using it or not.

If you think you'll only need whichever program(s) it is from time to time, look to see if buying a month-to-month plan (NOT the annual plan payed monthly) is available. 

[Roman Angelov]

Hello, I got it, thanks for the clarification!

[arlyn23765832v0sj]

Somebody knows why I just paid for a month and when i open the app is telling me to start a new trial when i paid already. Where i can report this issue. Thank you!

[ProDesignTools]

Make sure you're logged in with the same email address that you paid for your plan with. How to activate the apps:

https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html

If that doesn't work, check the current status of your plan to see when it expires and if its fully paid for:

https://account.adobe.com/plans

Hopefully one of those two will help you get to the bottom of it.