payment

New Here ,
Jan 23, 2022 Jan 23, 2022

Copy link to clipboard

Copied

Hello Dear Adobe Employees! I have a payment question!
Today I resumed using the product and was paid within one month. Until today, I have not used the program, but the program wants to write off for another two months of use! How to evaluate it? Thanks for your reply!

Views

124

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Community Professional , Jan 24, 2022 Jan 24, 2022
Subscriptions are time based, not usage based. Having a subscription means that you keep paying whether you're using it or not. If you think you'll only need whichever program(s) it is from time to time, look to see if buying a month-to-month plan (NOT the annual plan payed monthly) is available. 

Likes

Translate

Translate
Adobe Community Professional ,
Jan 23, 2022 Jan 23, 2022

Copy link to clipboard

Copied

Hi,

 

Thank you for posting your query here, however this is a user forums and we do not have the access view your account or payment information. 

 

You may contact Adobe Support Team by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Hope this helps. 

 

Thank you.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 24, 2022 Jan 24, 2022

Copy link to clipboard

Copied

Subscriptions are time based, not usage based. Having a subscription means that you keep paying whether you're using it or not.

 

If you think you'll only need whichever program(s) it is from time to time, look to see if buying a month-to-month plan (NOT the annual plan payed monthly) is available. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 01, 2022 Feb 01, 2022

Copy link to clipboard

Copied

Hello, I got it, thanks for the clarification!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 26, 2022 Mar 26, 2022

Copy link to clipboard

Copied

Somebody knows why I just paid for a month and when i open the app is telling me to start a new trial when i paid already. Where i can report this issue. Thank you!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 26, 2022 Mar 26, 2022

Copy link to clipboard

Copied

LATEST

Make sure you're logged in with the same email address that you paid for your plan with. How to activate the apps:

 

https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html

 

If that doesn't work, check the current status of your plan to see when it expires and if its fully paid for:

 

https://account.adobe.com/plans

 

Hopefully one of those two will help you get to the bottom of it.

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines