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payment

New Here ,
Nov 21, 2022 Nov 21, 2022

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hi,

I was billed twice for a formula.
I tried to find a solution and I am not able to reach anyone.. I realized that adobe is charging me for Creative Cloud – 1TB storage, & Lightroom plan with 1TB.. I am not able to see the creative cloud subscription.. I pay for both even though I can't use the creative cloud subscription.. i don't understand 

 

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Community Expert ,
Nov 21, 2022 Nov 21, 2022

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use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved from cc services >

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