payment

[Tair27277212an8w]

hello, a card is linked to my account  EMAIL REMOVED
 I bought a subscription for $23 and this money was immediately withdrawn from me
 on February 16, and today I was withdrawn for the second time, I ask you to sort it out 
and return the funds to the card that is linked to my account .

[personal information removed for your protection]
[This is a public forum, not Adobe support, please do not post personal information]

Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

[kglad · Accepted solution]

no one here can fix payment issues for you.  so beware of any claims to the contrary via email/messaging.

you need to contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...