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New Here ,
May 18, 2023 May 18, 2023

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Hi
I am Lital Levin, until recently I was a graphic designer with an independent business. Due to the difficulty of making a living, I decided to close the business, and currently I am out of work - unemployed and a student, therefore I want to cancel the subscription, which I tried to cancel, I was informed of a fine of NIS 740! Money that I don't have to pay, I would be happy for help and a solution to the matter, I will happily pay a small fine, but NIS 740 is a lot of money. I will also mention that I am a mother of four tiny children, and any unnecessary expense makes our living difficult. I would appreciate an answer on the matter, Thanks!  -Lital-
<removed email-kglad>
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Account management , Billing

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Community Expert ,
May 18, 2023 May 18, 2023

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Hi @Lital23577394p7jf,

Please contact Adobe support for assistance on this matter as only they can help in account related issues. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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LEGEND ,
May 18, 2023 May 18, 2023

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Be aware that the plan you signed up with is one where you promise to pay for each year. If you cancel early, Adobe could insist on the whole year, but there is a generous 50% discount. If you cancel in the last month, there is no fee. Then it renews.

I agree - contact Adobe and explain your circumstances. Sometimes, we hear, they are able to remove the cancellation fee.

WARNING: Adobe may offer you "free months". In your circumstances, you SHOULD politely decline these offers, because your year will start again at the end of the months, with the same cancellation fee.

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Community Expert ,
May 18, 2023 May 18, 2023

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these are public user forums; do not post identifying information (which i'll remove).

 

however, scammers may have already reaped your email and send you fake adobe emails.  beware.

 

that said, contact adobe support and make your case per @Manan Joshi 

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