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Hi there, I can't update my payment and this message appeared to me
A transaction can fail for a variety of reasons. Double-check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank.
[Mod: Moved to the Account, Payment & Plan forum]
This is a public forum, not the link to Adobe support. Sorry, but we're normal users and we can't help with account and/or payment problems.
Please click the link below to contact Adobe staff to help.
Be sure to remain signed in with your Adobe ID before accessing the link below.
You have to allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact.html
Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.
If you like you c
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This is a public forum, not the link to Adobe support. Sorry, but we're normal users and we can't help with account and/or payment problems.
Please click the link below to contact Adobe staff to help.
Be sure to remain signed in with your Adobe ID before accessing the link below.
You have to allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact.html
Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.
If you like you can also use Twitter: @AdobeCare https://twitter.com/AdobeCare
Also - beware of answering anyone who sends you a private message or an email.
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OK thank you very much for your answer and your useful information and I will doing it
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I am having the same problem. Adobe charges me every month and when I tried to update my account information, I learned I do not have an account. So, I can't update the card they have on file. So I cancelled the card, they stopped charging me, and my computer works better than ever now.
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contact adobe support per this thread
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