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3

payment

New Here ,
Sep 22, 2023 Sep 22, 2023

Hi there, I can't update my payment and this message appeared to me

A transaction can fail for a variety of reasons. Double-check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank.

 

[Mod: Moved to the Account, Payment & Plan forum]

 

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correct answers 1 Correct answer

Community Expert , Sep 22, 2023 Sep 22, 2023

This is a public forum, not the link to Adobe support. Sorry, but we're normal users  and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help.

 

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

AxelM_0-1695402634434.jpeg

If you like you c

...
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Community Expert ,
Sep 22, 2023 Sep 22, 2023

This is a public forum, not the link to Adobe support. Sorry, but we're normal users  and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help.

 

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

AxelM_0-1695402634434.jpeg

If you like you can also use Twitter:  @AdobeCare  https://twitter.com/AdobeCare

 

Also - beware of answering anyone who sends you a private message or an email.

https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 24H2 -- LR-Classic 14 - Photoshop 26 - Nik Collection 8 - PureRAW 5 - Topaz PhotoAI 4
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New Here ,
Sep 22, 2023 Sep 22, 2023

OK thank you very much for your answer and your useful information and I will doing it

 

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New Here ,
Aug 06, 2024 Aug 06, 2024

I am having the same problem. Adobe charges me every month and when I tried to update my account information, I learned I do not have an account. So, I can't update the card they have on file. So I cancelled the card, they stopped charging me, and my computer works better than ever now.

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Community Expert ,
Aug 06, 2024 Aug 06, 2024
LATEST

contact adobe support per this thread 

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