Payment

[hagar_5545]

Hello, I can't pay using my visa and I don't know why. Every time I try to pay my subscription, I get a message "There’s an issue with your payment details" or "There's a billing issue on your account " . I can't pay. What should I do?

[JR Boulay]

This is a public forum, not Adobe support.
Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.
Adobe provides support through the Chat function: https://helpx.adobe.com/contact.html?rghtup=autoOpen or through Twiter: @AdobeCare - https://twitter.com/AdobeCare
If the chat window fails to open, then use a different device.
There is no email support, so beware of scammers.

[Shivangi_Gupta]

Hi hagar,

Thanks for reaching out. I do not see any active subscription associated with your account. Is there any other email address you have Adobe account associated with?
If yes, please start a new conversation using it. Please do not share any private or confidential infor here. This is a public forum.

^SG

[kglad]

@Shivangi_Gupta 

probably no subscription because they can't get payment accepted.

[John T Smith]

Some links that may help

Manage your cloud plan https://helpx.adobe.com/manage-account.html
https://helpx.adobe.com/manage-account/using/update-billing-information.html?linkId=100000307515930
https://helpx.adobe.com/manage-account/using/update-vat-id-for-eu-countries.html?linkId=100000307515...
Be sure that everything matches
https://community.adobe.com/t5/account-payment-plan-discussions/issues-with-adobe-account-when-movin...
Country https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html
Credit card https://helpx.adobe.com/manage-account/using/update-billing-information.html
Currency https://forums.adobe.com/thread/1999694
Store http://www.adobe.com/store_selector/storeselector.html