Payment

[i?rem_9697]

Hello, I purchased Adobe photoshop and was using the free trial for about a month now. But when I tried to cancel my membership it didn't give me the choice for it only until it renewed my membership and took the payment for the new month. How can I ask for a refund? 

[kglad]

you needed to cancel within the cancellation period.  ie, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

[Shivangi_Gupta]

Hi @i̇rem_9697,

Thanks for reaching out. I checked your account details and found that you subscribed for CC all apps plan in 2024. Trial for the Adobe apps can only be availed once for 7days. Since you have used your trial in 2024, you have been charged for subscribing to Adobe Photoshop 6 days ago. 

I hope it answers your query.

^Shivangi