Payments

New Here ,
Dec 17, 2021 Dec 17, 2021

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I cancelled my subscription, still being charged, the list of options tells me I can have a phone chat to sort it out. Where on earth do I find a phone number?

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Adobe Community Professional ,
Dec 18, 2021 Dec 18, 2021

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Moving thread to the ccount, Payment, & Plan forum from Using the Community

 

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Adobe Community Professional ,
Dec 18, 2021 Dec 18, 2021

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For phone support see the following link

https://helpx.adobe.com/contact/phone.html

For chat support

Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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New Here ,
Dec 18, 2021 Dec 18, 2021

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Thanks, that's great.

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Adobe Community Professional ,
Dec 18, 2021 Dec 18, 2021

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Log-in to your account below and check Support History panel. 

https://account.adobe.com/support

If you did cancel within the 14 day grace period, you should have received a confirmation by email.  Check your spam folder.

 

If you did not cancel with the 14 day grace period, there is a 50% early termination fee.


How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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