Something went wrong in the online sign up process or maybe it takes a few days with pay pal to get access to the apps, anyway the problem is the paypal monthly transaction is listed in paypal but the cc account has not been updated to give access to the apps. What's more there is no way of contacting adobe as the adobe seller's email address in paypal doesn't exist. I've written a nice email explaining everything with the paypal transaction id but the email bounces. I have no idea if a paypal payment transaction will get you instant access to the apps or you have to wait. Should I get a refund and try setting up the payment using the creative cloud app. I've tried explaining the situation with paypal but the chat bot is automated and doesn't understand.
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Please contact support. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
Type AGENT to avoid bots and talk to a human.
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CONTACT ADOBE SUPPORT:
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Thanks for the update. I subscribed online in Australia, QLD, on the adobe website under teachers and students, my son received a thankyou for purchase email and he told me he confirmed his account. It looks like Queensland Education has an Enterprise Agreement as the web login says he has to contact the administrator. His email seems to be linked to his old school, but my wife works there and has emailed the school IT. His new school is still in Queensland. I will try the contacts you have given me, although the whole process seems a little complicated and opaque.
Enterprise accounts are a totally different beast from individual accounts. You must work directly with your school's IT dept. Adobe chat support will tell you the same thing.
Problem solved. We logged on as an enterprise user (as he is a student) instead we should have logged on as a personel user. So the only feedback I would like to provide is regarding contacts. The contacts for adobe in the creative cloud enterprise login needs a link to the main adobe.com contacts for very general help, and perhaps a brief explanation of enterprise vs personal accounts when logging on as a paid subscriber. With the enterprise login you are referred to the enterprise admin for support but if make the mistake I made you are locked out of support of any kind. I hope that makes sense.
Like I said, Enterprise & individual are totally separate help systems. Never the twain shall meet.
Your individual account portal is located at: