Pending payment that i have already payed

New Here ,
Feb 28, 2022 Feb 28, 2022

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I'll try to be as clear as possible, i tried to speak to an agent on live chat but after an hour of waiting i wasnt connected to anyone, so: 

I have two adobe plans, one with photoshop and lightroom and one more with illustrator.

The first one was payed in january and second one was payed yesterday (28th of February). I was using my bank app to check something and i spotted that i have a pending transaction from adobe for about 300 euros that i will be charged at 28th of march.

Whats that about? I only have two plans active, both of them are payed. Do adobe have to process my payment from yesterday and that pending transaction from 28th will dissapear or i will be charged double for whatever reason?

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Account management , Billing

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correct answers 1 Correct answer

Adobe Community Professional , Feb 28, 2022 Feb 28, 2022
This space is provided by Adobe, but it is not Adobe support Sorry, nobody here can help with an account or payment problem This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link Do be aware that Adobe's staffing is impacted by the virus, so wait times are long -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups -you MUST also allow 'cookies' in your web browser for the link to...

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Adobe Community Professional ,
Feb 28, 2022 Feb 28, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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