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Pending Refund Request

New Here ,
Oct 22, 2024 Oct 22, 2024

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I am contacting to request a solution regarding a purchase made with my associated email. An invoice was generated on the day of the purchase, but due to the product's cost, I decided to cancel it within the 14-day period, which, according to your policy, should guarantee a full refund.

However, to this day, I have not received the corresponding refund. Additionally, when I reached out to the support chat on your website, I was informed that there is no refund request registered in your system.

 

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Community Expert ,
Oct 22, 2024 Oct 22, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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Community Expert ,
Oct 22, 2024 Oct 22, 2024

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did you ask for a refund when you were on chat?

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Community Expert ,
Oct 22, 2024 Oct 22, 2024

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You will have to go back to chat.

We don't have access to your account here.

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